Online Ordering Details, Terms and Conditions
Ordering Information
Orders are accepted by telephone, fax, mail or electronic mail. We will accept telephone orders Monday through Friday from 08:00 to 14:00 CET. Product availability will designate when an order will be shipped. Available products will ship the same day if your order is received by 14:00. All non-stock items will be available to ship approximately 2 weeks from order date.
Cayman Europe Territory
Cayman Europe serves the widest geographical area of any Cayman affiliate, including all of continental Europe and Scandinavia. We cover the entire European Community, Russia and all former Soviet republics, and the mediterranean, Middle east and North Africa.
Terms
- Payments should be made in Euros via wire transfer or EU-regulated payment only. No paper checks accepted. We don't accept credit cards.
- F.O.B. Tallin, Estonia.
- Bank fees and wire transfer fees are not deducted from invoice amount.
Returns
Products cannot be returned without prior authorization from Cayman Europe. Please contact our Customer Service department for return shipping instructions. Customer orders and radioactive material cannot be accepted for return credit if due to a customer's error.
Shipments
Orders will be sent by 24-hour courier unless alternate shipping is requested by the customer. Freight is prepaid and added to the invoice. Please inquire at the time of order for an estimate of the freight charges. If you wish us to ship collect, please supply a valid account number when ordering.
Technical Assistance
Please email Technical Services at techserv@caymanchem.com.
